Yes, should you decide to cancel your package, a calendar months’ notice is required.
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Simple and easy, self-installed in-home connectivity that’s affordable without any fixed line installation needed.
Vodacom offers one of the widest available networks in South Africa, which means you'll find coverage almost everywhere.
Experience fast, consistent and reliable connectivity without breaking the bank.
If you don't use it, you won't lose it. Any unused Anytime data rolls over for one month, so you can bank your unused data and use it later.
Don't wait around for an installation. As soon as your LTE router is delivered and your service is activated, you'll have Internet connectivity.
You're not obligated to stay with us, but we are sure you'll want to. *Cancellation fees may apply if signing up on a Promotional offer.
Yes. You will need to have your original barcoded Identity Document, as well as a valid proof of residence. You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
Yes, as long as they’re used at the addresses where the application for each is placed.
Yes. All Fixed LTE packages can be upgraded or downgraded.
Uncapped speeds are determined by the service you choose. LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience, which is why we recommend buying your router from us, where we can be pretty sure of a minimum of 10Mbps and maximum speeds of up to 150Mbps. Also, because of the nature of the wireless network, we cannot offer any SLA’s on the service.
Your SIM card should be active within 30 minutes after delivery. In extreme cases it can take up to 72 hours, but this is highly unlikely. Should you have trouble connecting after 30 minutes, please reboot your device and try to connect again.
The Vodacom Fixed LTE service is designed to be used at your home or office, and Vodacom will lock the service to the address for where you place an order to use the service.
You can request to have your Fixed LTE service moved to another location once a year.
We don’t like contracts. Which is why our Vodacom Fixed LTE services are offered on a month-to-month basis.
If you order the LTE Router and SIM, we will preconfigure the LTE device that is shipped with your Vodacom Fixed LTE SIM – so you will not need to change any APN settings. If you order the SIM only, then you’ll need to change your APN settings using the details included in your welcome email.
All Fixed LTE packages are charged pro-rata. So, if you sign up for a capped service halfway through the month then you will pay half the monthly fee and receive half the data for the rest of the month.
Yes, should you decide to cancel your package, a calendar months’ notice is required.
Within 7 business days, provided payment has cleared (stock dependant)
Vodacom can only allow devices which have been network approved by Vodacom. This range of devices includes: TP Link MR600, ZTE MC801A, ZTE MF286R, ZTE MF286C1
Our Vodacom Fixed LTE services can only be used in areas with coverage. If you’re moving to an area without coverage, our cancellations process is quite simple and easy.
Call us and we’ll get you connected on one of our fibre services in no time!
Vodacom Fixed LTE will only provide a public dynamic IP address for their Fixed LTE service.
In-bundle day data will roll over for up to 30 days within a Calendar Month.
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