This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act 4 of 2008 (“POPIA“).
At 3Gi Internet Services (and including our website, POPIAct-Compliance) we are committed to protecting your privacy and to ensure that your personal information is collected and used properly, lawfully and transparently.
Dotcom Trading 146 (PTY) LTD T/A 3Gi Internet Services
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements, delivering of services accordingly, and billing.
We collect information directly from you where you provide us with your personal details. Where possible, we will inform you what information you are required to provide to us and what information is optional.
Website usage information may be collected using “cookies” which allows us to collect standard internet visitor usage information.
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary your information may be retained for legal or research purposes.
We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.
We may also disclose your information:
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorised access and use of personal information. We will, on an on-going basis, continue to review our security controls and related processes to ensure that your personal information remains secure.
Our security policies and procedures cover:
When we contract with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.
We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.
You have the right to request a copy of the personal information we hold about you. To do this, simply contact us at the numbers/addresses as provided on our website and specify what information you require. We will need a copy of your ID document to confirm your identity before providing details of your personal information.
You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.
You have the right to ask us to delete your personal information after 3 months. We will however remove any personal information after 90 days once the account has been closed; Digital information will be removed from the Database, from the storage environment. Any hard copies/documents we may hold will be shred before discarding. Backup of digital information will remain for a period of 185 days before recycling of backup information.
According to the Act ‘‘personal information’’ means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person. Further to the POPI Act, 3Gi Internet Services also includes the following items as personal information:
If you have any queries about this notice; you need further information about our privacy practices; wish to withdraw consent; exercise preferences or access or correct your personal information, please contact us at the numbers/addresses listed below.
PHYSICAL: Centuria Park, Unit 8,
265 Von Willich Rd, Centurion
POSTAL: PO Box 10152, Centurion 0046
SWITCHBOARD / SALES: 012 663 2500
ACCOUNTS: 012 663 1515 FAX: 086 688 5622